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How To Fix Big Pond Email Login Problem?

Bigpond or Telstra is an email service provider that allows you to access your email account from your mobile phone or desktop device through an email client or application. You can access this account using the IMAP and SMTP protocols. While accessing the Bigpond email account, there are many issues encountered by the users. “Unable to login” or problem while logging into the account is one of the common issues experienced by many. The below section explains how to fix the Big pond email login problem.

If you are unable to log in to your Bigpond email account, try the simple troubleshooting instructions given below.

  • Step 1:Initially, check to make sure that your computer is connected to the Internet.
  • Step 2:Next, check whether the Telstra or Bigpond email account that you are trying to log in to is active. If not, request for activation and then try to log in.
  • Step 3:Check if the Telstra server is down. If yes, try to access your account after a few minutes. To check the server status of Telstra on your computer browser, try to access any webpage of your desire. If the requested page loads successfully, then the Telstra server is down.
  • Step 4:Reload the Telstra login page.
Big Pond Email Login Problem
  • Step 5:Check whether you have entered your Bigpond account credentials correctly in the given fields. If not, re-enter them correctly and then click Login.
  • Step 6:Make sure that you are using the official page of Telstra for logging in.

If the above simple solutions don’t fix the login issue, try the advanced methods provided below.

Method 1: Recovering your account’s username or password

If you keep on receiving the login failed error or the Incorrect username or Incorrect password message is displayed on the screen, recover it by following the instructions given below.

Recovering the username

  • Step 1:On the login page of your Telstra account, click on the Forgot? command.
  • Step 2:Now, you’ll be prompted to enter your account number.
  • Step 3:Enter it and click Continue.
  • Step 4:Recover your lost or forgotten username by following the on-screen instructions while Big pond email login problem.

Recovering the password

  • Step 1:Click on the Forgot? command available beside the Password field.
  • Step 2:Type your username or email address in the given field.
  • Step 3:Click Continue.
  • After recovering your username or password, try to log in to your Telstra email account and fix your Big pond email login problem

Method 2: Disabling the security software

The antivirus/security software on your computer may also cause the login issue. To check it, disable the installed security software on your computer temporarily by following the instructions given below.

  • Step 1:Locate the antivirus or security software icon in the taskbar and right-click on it.
  • Step 2:Select the Disable option.
  • Step 3:Set the time or period of your desire.
  • Step 4:Click OK.
  • Step 5:Now, try to log in to your Bigpond email account. 
  • If you are unable to log in to your Bigpond account again, try the next method given below.

Method 3: Optimizing web browser data 

  • Step 1:Go to your browser settings and click on the Security & Privacy option.
  • Step 2:Select the Clear Browsing Data button followed by OK.
Big Pond Email Login Problem

Now, try to sign in to your Bigpond email account. If the Big pond email login problem issue persists, contact us.