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Issue Solved: Outlook Keeps Disconnecting from Office 365 

The Outlook email client offers a Work Offline feature that allows you to use the email client even if your computer is not connected to the internet. Sometimes, Outlook keeps disconnecting from office 365. Below are the troubleshooting steps to resolve the problem.

Outlook keeps disconnecting from office 365

Network troubleshooting

  • First, make sure that your computer is connected to the internet because the problem might be due to the Internet connection.
  • If necessary, re-establish the network connection.

Update the Outlook client

  • Launch the Outlook 2013 email client.
  • Navigate to the File menu and click the Account option.
  • Go to the Product Information section. Click the Update Options drop-down menu.
  • If you see the Enable Updates option, select it.
  • Choose the Update Now option.
  • Once the update has been installed, check if the Outlook client is disconnecting from Microsoft 365.
  • If the Outlook keeps disconnecting from office 365 issue persists, proceed with the following steps.

Use the Outlook client in Safe mode

  • Navigate to the Windows Start menu and then click the Run option.
  • Type Outlook/safe in the Open field and select the OK option.

Disable the antivirus software

If you have installed any third-party antivirus program on your computer, disable it temporarily.

Run Microsoft Recovery Assistant

  • Download the Microsoft Support and Recovery Assistant program.
  • Open the SetupProduct.exe file.
  • Review the Microsoft Services Agreement and select the I Agree option.
  • Select the Outlook application and click the Next option.
  • When you see the problems listed on the wizard, choose your problem and click Next.
  • Perform the on-screen instructions to resolve the problem.

Repair the Office application

  • On the Windows 10 computer, right-click the Start icon.
  • Select the Apps and Features option and choose your Microsoft Office product.
  • Click the Modify option.
  • Select the Repair or Online Repair option and click the Continue option.
  • To finish the repair, carry out the on-screen prompts.
  • Once done, close the troubleshooter and relaunch the Outlook client.
  • Now, check the Outlook keeps disconnecting from office 365 issue.

Close the Skype for Business app

  • On the Windows computer’s home screen, go to the taskbar.
  • Click the arrow icon. Right-click the Skype for Business icon and select the Exit option.
  • Launch the Outlook client, navigate to the Send/Receive tab, and click the Work Offline option.
  • Still, if the Outlook keeps disconnecting from office 365, continue with the following steps.

Re-configure your email account

  • Open Outlook and click the File tab followed by the Info tab.
  • Select Account Settings -> Account Settings.
  • Choose your email account and click Remove.
  • To confirm, select the Yes option.
  • Relaunch the Outlook client and click the File tab followed by the Add Account button.
  • Provide your login credentials to add your email account.

Create a new Outlook profile

  • Open the Outlook email client.
  • Click the File tab followed by the Account Settings drop-down menu.
  • Choose the Manage Profiles option.
  • Navigate to the Profiles section and click the Show Profiles button.
  • Enter your new profile name and select the OK option.
  • Add your email account to the newly created profile.
  • Now, you can use the Outlook client without disconnecting from Office 365.
  • Finally fix the Outlook keeps disconnecting from office 365 issue.