If you wish to sign in to your Hotmail or Outlook account in the standard way, you just have to navigate to the Outlook.com sign-in page and choose Sign in. Enter your phone number or the email address and click Next. The final step in the signing in process is to type in your password and click on the Sign in button. The above procedure is the normal one to sign in to your account. However, in some situations, these steps might not work. A lot of Hotmail or Outlook users complain that they are unable to sign in or log in to their accounts. Many of the customers face a Something went wrong error message when they attempt to sign in using Safari on their Mac. There might be a single cause or a combination of reasons behind this Hotmail sign in problems.
Whatever the reason(s), you have to check the following things first:
Step 1:Since passwords are case-sensitive, you have to make sure that the Caps Lock on your keyboard is turned off if it is on you may face the Hotmail sign in problems.
Step 2:Ensure that you have correctly spelled your email address.
Step 3:Confirm that your account has not been inactive for over 365 days.
Step 4:If all of the above conditions are met with, and still you are unable to sign in, carry out these instructions:
Step 5:Check the Outlook.com service status. If you find that the status is not green, you need to wait patiently until the service returns to normal. You can then attempt to sign in once again.
Step 6:Try resetting your password. In case you have modified your password very recently, try to enter the old one. If you find that your old password works, then lock your device and then unlock it by making use of the new password.
Step 7:On the occasions when you forget or lose the password or find that the current one is simply not working, use the following steps to create a new one.
Step 8:Click on the Reset your password link.
Step 9:Select the reason for your inability to sign in. Click on the Next button.
Step 10:Type in the email address that you utilized when you created your Microsoft account.
Step 11:Enter the characters you find on the screen and then click on the Next button.
Step 12:In case you added some security information to your account, choose if you want a one-time code to be sent to your alternate email address or phone number.
Step 13:If you get the one-time code, use it to create a new password.
The above steps should help fix the Hotmail sign in problems on your Outlook account.