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Issue: Iphone Outlook Not Syncing  

One of the common issues encountered by most of the iPhone users is iPhone Outlook not syncing issue. If you’re encountering the same issue, then you are on the right page to resolve it.

iPhone Outlook not syncing

Usually, the Exchange server allows you to sync all your data with your PC or smartphone. Microsoft Exchange offers many different features to keep your data safe. In addition, the Microsoft Exchange server added a technology called Exchange ActiveSync in late 2003. Using this technology, you can prevent your data from deletion, duplication, or corruption, and you can use it to sync the Outlook data with any smartphone. The Exchange ActiveSync technology is compatible with Outlook 2003, 2007, 2010, 2013, and 2016 and also with iPhone.

Now, if you encounter the issue of iPhone Outlook not syncing, first, you need to identify the problem and then perform the necessary solutions.

  • If you encounter this issue for the first time, then again try to sync your Outlook account with iPhone.
  • If the sync issue persists, then try to sync your Outlook server with another smartphone device.
  • If the sync issue doesn’t occur on the other device, then the problem is with your iPhone.
  • Some new iOS updates might cause a variety of problems. So, if you have updated your iOS recently, then downgrade to the previous version and check if the issue is resolved.
  • As said above, the Microsoft Exchange ActiveSync server can be used to sync Outlook data with your iPhone. At the same time, if you encounter the sync issue, then it might be due to misconfiguration as well. Your iPhone could connect and pull data from Outlook, but won’t be able to push any changes.
  • To fix this issue, reconfigure your Outlook account. While reconfiguring, make sure to enable the Sync option for all the features such as calendars, contacts, tasks, etc. 
  • After reconfiguring the account, recheck the settings and then perform the sync process.
  • If the issue persists, try to connect to the Outlook server from another iPhone using the same credentials. You can also try an Android device to perform the same. If you encounter the same issues on both the Android and iOS devices, then reconfigure your server to enable the 2-way authentication option for all the connected devices.

Reconfiguring Exchange Server 

  • Go to Domain Controller. Click Start > All Programs > Administrative Tools > Active Directory Users and Computers > View > Select Advanced Features.
  • Choose the mailbox in which you are encountering the issue with Active Sync.
  • Select the account from the Security tab.
  • Click the Advanced button.
  • Select Exchange Servers.
  • Enable the Include inheritable permissions option by clicking the toggle button beside it.
  • Click Apply > OK.

The Exchange Server has been reconfigured. Now, try to sync your iPhone with Outlook.

The iPhone Calendar not getting synced with the Outlook calendar is another issue encountered by most of the iOS users. To resolve this issue, perform some quick troubleshooting steps given below.

Before going into the troubleshooting steps, first, know the causes of this issue

  • Incorrect calendar
  • Data not syncing to the server
  • The Outlook account is not connected to the iPhone properly
  • The calendar is not configured correctly

Method 1: Change the connection type

Initially, check your connection type. If your iPhone device is connected to the Internet over a mobile or cellular data, then change it to Wi-Fi. Because to perform the sync operation effectively, it is necessary to connect your iPhone to a high-speed network. If not, there is a chance for an error to occur while sending the data to the online servers.

Method 2: Turn off the Airplane mode

Check if the Airplane mode is enabled on your iPhone device. If yes, disable it because the Airplane mode will block the background activities. 

Method 3: Disable Low Power Mode

The Low Power Mode option will also block the background activities of your iPhone device. To disable this option. And then follow the instructions given below to fix the issue of iPhone Outlook not syncing.

  • Go to your iPhone’s Settings section.
  • Tap on the Battery option followed by Low Power Mode.

Now, try to sync the iPhone calendar with Outlook.

Method 4: Update Outlook

Make sure that you’re using the latest version of Outlook. If not, update it and then try to sync your iPhone with Outlook.

Method 5: Restart your iPhone

  • If the update process does not resolve the issue, then restart your iPhone. 
  • After restarting your iPhone, try to perform the sync process.

If the iPhone Outlook not syncing issue on your iPhone persists, contact us.