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How To Solve Ntlworld Email Problems? 

This section will help you to solve some of the common Ntlworld email problems.

Issue 1: Unable to sign in to My Virgin Media

  • If you have changed your account’s address or username, then make sure to use the new email address to login.
  • Usually, you can change the account’s username by clicking the My Profile icon available on the My Virgin Media screen.
  • Make sure that the password you have entered during the sign in process is correct to avoid the Ntlworld email problems.
  • If you access the My Virgin Media account from a web browser, then check if you have bookmarked its page address.
  • If so, using it access the My Virgin Media account.
  • Make sure that the web browser you are using is up-to-date.
  • If not, update the web browser and try to sign in to your My Virgin Media account.
Ntlworld email problems

Issue 2: Password error 

  • One of the common issues faced by most of the My Virgin account users is the password error.
  • This error is mostly encountered by the users while they send an email message from their account.
  • To fix this issue, change your email account’s password by following the instructions given below.
  • Log into your My Virgin Media account.
  • Click the My Profile icon.
  • Locate the Change command line beside the Password option and click it.
  • Follow the on-screen instructions and create a new strong password for your My Virgin Media account.
  • After changing the account’s password, sign in to your account using the new credentials, and try to send the email messages after to solve the Ntlworld email problems.

Issue 3: Unable to send an email message containing an attachment

  • First, check if you have attached the file format that is supported by My Virgin.
  • Following are the file types supported by My Virgin Mail:
  • .ins, .isp, .jar, .jse, .lib, .lnk, .mde, .msc, .msp, .mst, .ade, .adp, .bat, .cab, .chm, .cmd, .com, .cpl, .exe, .hta, .vb, .vbe, .vbs, .vxd, .wsc, .wsf, .wsh, .pif, .scr, .sct, .shb, .sys, .vb.
  • If you have attached the file type other than this, then there is a chance for this issue to occur.
  • Try to change the selected file type and try to send the email message with the attachment.
  • Contact us to get remote assistance in solving the Ntlworld email problems.