How To Fix Iseries Email Troubleshooting Issue? 

A few solutions for the common iSeries email problems are listed here for your reference.

• SMTP problem analysis (To check whether SMTP is working correctly or not)
• Track undelivered mail (email delivery and configuration problems)
• Send MIME Mail API
• Component journals (to determine where your SMTP problems lie)

The step-by-step instructions to perform the SMTP problem analysis to resolve the iseries email troubleshooting problems are provided on this web page.

• Check if you have all the necessary PTFs.
• Also, check if all the required email services are started.

Domain name

SMTP retry values

• Return to the Operations Navigator window, click the iSeries server, and select Network -> Servers -> TCP/IP.
• Double-click the SMTP option, navigate to the Outbound Mail Retries tab, and set the lower SMTP retry value.

User ID and address of the receiver

• Expand your iSeries server in the Operations Navigator window and click the Users and Groups option followed by the All Users option.
• Search for the correct profile, right-click it, and select the Properties option.
• Click the Personal button, navigate to the Mail tab, and check if the address of the receiver is correct. After the iseries email troubleshooting steps.

Host table entry

• Enter the ‘CHGTCPHTE’ command line without the single quotes and provide your email server’s Internet address.
• Check for the host table entry. If it is not shown on the screen, type a hostname for that Internet address.

TCP/IP Applications

• Enter the ‘TRCTCPAPP’ command line without including the single quotes to run the Trace TCP/IP Applications.
• Make sure to check the component journal.

If you need technical assistance in resolving the iseries email troubleshooting problems, click the Call button mentioned on this page.