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Solved: Outlook Not Recognizing My Password

Outlook is the most popular business-focused email client that offers the best performance while accessing multiple email accounts. But, at times, users find it difficult as Outlook keeps on prompting for a password. In this guide, you’ll find how to fix the issue if Outlook not recognizing my password.

Outlook Not Recognizing My Password

These are some of the reasons for the issue:

  • Step 1:Bad network connections
  • Step 2:Incorrect Outlook password
  • Step 3:Installed antivirus programs

Initial troubleshooting:

Initially, try to log into your email account in a browser and check if you are able to log in using the same password. If you don’t find any problem while logging in from the browser, then there is no issue with the password and you can move on to the solutions given below. In case you are not able to log in from the browser as well, then the password you entered might be incorrect.

Solution 1: Remove the Credentials

  • Step 1:On your Windows computer, click the Windows icon. The Start menu will now open.
  • Step 2:You can now type Control Panel in the search box.
  • Step 3:Once Control Panel appears in the search results, click the Control Panel icon.
  • Step 4:Click User Accounts.
  • Step 5:Select the Credential Manager option.
  • Step 6:On the next screen, click Windows Credentials.
  • Step 7:Browse for your Outlook login and open it.
  • Step 8:Click Remove to remove the Outlook user credential to check the Outlook not recognizing my password issue.

Solution 2: Enabling Remember Password

  • Step 1:To open the Start menu, click the Windows icon on your computer.
  • Step 2:You can now type Control panel in the search box.
  • Step 3:Click the Control Panel icon.
  • Step 4:Click User Accounts.
  • Step 5:Select your Mail option.
  • Step 6:Click Email Accounts.
  • Step 7:Once your account has opened, select your Outlook email account and click Change.
  • Step 8:On the next screen, the Remember password option can be seen under Logon Information.
  • Step 9:Enable the Remember password option.
  • Step 10:Click Next to save the changes.

Solution 3: Create a new Outlook profile

  • Step 1:You can create a new profile easily, which can be done from the Outlook app.
  • Step 2:On your computer, open the Outlook app.
  • Step 3:Click the File menu.
  • Step 4:Click the Account Settings option.
  • Step 5:Select Manage Profiles.
  • Step 6:Click the Show Profiles button.
  • Step 7:Once your Outlook profile appears on the screen, click the Add button.
  • Step 8:Enter your profile name and then click OK.
  • Step 9:Now, go back to the File menu in your Outlook app.
  • Step 10:Click Account Settings.
  • Step 11:Choose the Change Profile option.
  • Step 12:You can relaunch the Outlook app to open a new profile to solve Outlook not recognizing my password issue.

Solution 4: Update Outlook to the latest version

  • Step 1:On your computer, open the Outlook app.
  • Step 2:Click the File menu.
  • Step 3:Select Office Account.
  • Step 4:Select Update options and then choose Update Now.

Solution 5: Disable Antivirus

  • Step 1:You can disable the antivirus program installed on your computer that interferes with Outlook causing the password issue.
  • Step 2:Ensure that you have an active network connection. Now, you can solve the Outlook not recognizing my password issue.