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Fixed: Outlook crashes when opening email with attachment

The Outlook email client enables you to send and receive emails, manage your day-to-day activities, and track your tasks. You can access Outlook from any device that has an Internet connection to sync your data. Though Outlook has many admirable features, there have been instances where it crashes when opening an email with an attachment. It has happened quite often and you can fix it quickly by following simple steps. Let us see how to fix Outlook crashes when opening email with attachment.

Check your Antivirus

Antivirus software is essential for your PC to protect and prevent it from malware, virus attacks, etc., but sometimes Antivirus on your PC might cause Outlook to crash. You can fix this problem by disabling email features on your Antivirus. Open your Antivirus software and go to Settings; now disable the email security option. If the problem persists, then Uninstall the Antivirus software and make sure there are no such errors.

Outlook crashes when opening email with attachment

In the following section, we shall see the procedure to send emails at a specific time in Outlook.

Update Outlook

An outdated version of Outlook may cause such crashes while opening an email with attachments. So install the latest updates for Outlook.

  • Step 1:Open Outlook on your PC and select the File option from the top of the page.
  • Step 2:Select the Office account option, then click on Office updates.
  • Step 3:Finally, select Update now and wait until the update process gets complete.
  • Step 4:Now try opening the email with the attachment and make sure there is no such an Outlook crashes when opening email with attachment.

Remove add-ins

Add-ins enable Outlook to exchange information with the other applicants and also provide extra functionality. Though it enhances Outlook, it may be the reason for Outlook to get crash while opening the attachment. Remove add-ins and check whether the problem gets fixed.

  • Step 1:Open Outlook on your PC, select the File option from the top of the page, and go to Options.
  • Step 2:Select Add-ins and click on the Manage section.
  • Step 3:Click the Go option in the Manage section. A dialogue box pops up on your desktop.
  • Step 4:Disable all Add-ins and click on the OK button.
  • Step 5:Now open the attachment email in Outlook and make sure Outlook doesn’t crash.

Open Outlook in safe mode

Opening Outlook in safe mode enables you to disable all add-ins and run Outlook in a safe zone without getting affected by other programs. It helps to remove the problem related to Outlook settings. To open Outlook in safe mode:

  • Step 1:Press the Windows and R keys simultaneously to open the Run window.
  • Step 2:Type Outlook/Safe in the provided search bar and click OK.
  • Step 3:Choose the profile window that pops up on your desktop, then select the Profile and click OK.
  • Step 4:Now access your mail with the attachment and check whether the Outlook crashes when opening email with attachment problem has been fixed.

Reinstall the Outlook application

If the above methods didn’t work, try to uninstall the Outlook application from your PC and reinstall it to get away from the Outlook crashing problem.

  • Step 1:Go to the Start menu and select the Control panel.
  • Step 2:Click on the Program option and select Programs and Features.
  • Step 3:Select the Outlook application from the list and click on the Uninstall option from the top of the page.
  • Step 4:Click Yes to confirm uninstalling the Outlook application.
  • Step 5:Now visit the official web page of Microsoft and download the latest version of Outlook.
  • Step 6:Wait until the installation completes and click OK.
  • Step 7:Now access your Outlook application and make sure there are no more Outlook crashes while opening an email with an attachment.

You have now seen Outlook crashes when opening email with attachment. If you need assistance in creating rules in Outlook, contact us.