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Shared Mailbox Not Appearing In Outlook Mac

Sometimes, your shared mailbox does not appear when you try to disable the server settings. If your shared mailbox not appearing in Outlook Mac, then check this page.

Let us now learn how to resolve this issue and make the shared mailbox visible on Outlook for Mac.

shared mailbox not appearing in Outlook Mac

In the following section, we shall see the procedure to send emails at a specific time in Outlook.

Solution 1: Try to check the permission

The shared mailbox does not open automatically. It requires access to use it. Ensure that you have access to use the shared mailbox in Outlook for Mac. You can check the permissions on the shared mailbox not appearing in Outlook Mac.

Solution 2: Try checking the Cached Exchange mode

If your shared mailbox does not appear in Outlook for Mac, you can disable and enable the Cached Exchange Mode.

These are the most applied ways to fix the issue. Try to implement them as described above.

Solution 3: Try adding a new shared mailbox

  • Step 1: On your computer, open the Outlook application.
  • Step 1: Click on the File command tab and then select Info.
  • Step 1: Click Account Settings. The Account Settings window opens now.
  • Step 1: Now, in the Account Settings window, select your account and then select the Change icon.
  • Step 1: Select the More Settings button at the bottom-right of the Change Account window.
  • Step 1: Now, click the Advanced tab and search for the Add button.
  • Step 1: Click the Add button and then click OK.
  • Step 1: A pop-up window appears on the screen.
  • Step 1: In the pop-up window, type the email address or the shared mailbox's name.
  • Step 1: Click OK to proceed.

The configuration process takes place. After the configuration process, the shared mailbox will be added to the left side in Outlook for Mac.

Solution 4: Try removing and re-adding the mailbox

You can try basic troubleshooting by disconnecting the mailbox because shared mailboxes might go through configuration issues. Here’s how to remove and re-add the shared mailbox.

  • Step 1: On your computer, click the Start menu.
  • Step 2: Click Control Panel.
  • Step 3: In the Control Panel window, select the Mail option.
  • Step 4: A pop-up window appears on the screen.
  • Step 5: Click the Email accounts tab in the Mail Setup window.
  • Step 6: Select your profile and then click the Change tab. Click the More Settings button at the bottom-right of the Change Account window.
  • Step 7: Now, click the Advanced tab and search for the Remove button.
  • Step 8: Select your shared mailbox and then click the Remove button.
  • Step 9: Finally, click OK.

Now, your shared mailbox will be removed successfully. You can re-add the shared mailbox and check to see if the problem is resolved or not.

If the above solution is not satisfactory, then skip to the next one to solve the shared mailbox not appearing in Outlook Mac issue.